Support
Have a question or a problem with Hubven? Write to us and we’ll help.
Contact
- +1 (809) 836-0456
- Hours
- Monday to Saturday, 9:00 a.m. to 6:00 p.m. (Dominican Republic time)
- Response time
- Usually within 24 hours on business days
Frequently asked questions
How do I create my account?
Sign up with your email and a password at app.hubvenrd.com or in the Hubven iPhone app. You’ll get an email to confirm the account and, after that, you create your business.
How do my customers book?
You share the link to your booking page or its QR code. Your customer opens it in their phone’s browser, chooses the service, the professional and the time, and leaves their name and phone number. They don’t need to download anything or create an account.
How do I confirm or cancel an appointment?
If you turned on notifications, you get a notice for each new booking. From the appointment, you choose to confirm or cancel, and WhatsApp opens on your phone with the message already written for your customer; you send it. Hubven doesn’t send WhatsApp messages for you.
Do my customers get reminders?
No. Hubven doesn’t send reminders or automatic confirmations. The only thing your customer can receive from Hubven is a 6-digit code by email, if you turn on email verification.
How do I report a review?
In Settings → “Perfil de negocio” (Business profile) → “Reseñas” (Reviews), tap the flag icon next to the review (beside the trash can). If you want, write the reason. It reaches us by email, we review it manually and reply within 24 hours. You can also delete reviews of your business.
I forgot my password
On the sign-in screen, choose the option to recover your password and type your email. We’ll send you a link to create a new one. If it doesn’t arrive, check your spam folder or write to us.
Do I have to turn on notifications?
No. They are optional: you can use Hubven without turning them on, and turn them off whenever you want.
Delete my account
You can delete your account at any time, from the app or the web:
- 1.Open Settings and tap “Eliminar mi cuenta” (Delete my account), in the “Eliminar cuenta” (Delete account) card.
- 2.Review the list of what will be deleted and tap “Continuar” (Continue).
- 3.Type your password.
- 4.Type the name of your business, exactly as it appears on the screen.
- 5.Tap “Eliminar mi cuenta” (Delete my account).
If your account doesn’t have a business yet, the “Crea tu negocio” (Create your business) screen has an “Eliminar mi cuenta” (Delete my account) link: it asks for your password and for you to type your email.
Deletion is immediate and irreversible, with no grace period. When it’s done, we send you a confirmation email.
What is deleted
- Your login account.
- Your business and its booking page, with its services, staff and schedules.
- Your appointments (including recurring appointments), your customers and their data, and the reviews.
- The photos, the logo and the payment receipts.
- Your phone number, your bank accounts and your settings.
- Your business’s private data, your achievements and your referral link.
Your booking link and any QR codes you printed stop working, and another business could use that name.
What remains
- Database backups. They delete themselves: your data may remain in them for up to 7 days after you delete your account.
- Server logs (Vercel), which include one line recording the deletion with the account and business IDs. They are kept for no more than 30 days.
- Emails that were already sent.
Can’t sign in to your account?
Write to us at contacto@hubvenrd.com from your account’s email address and ask us to delete it.
Are you a customer of a business? Write to contacto@hubvenrd.com to request access to, correction of or deletion of your data.
See also: Privacy Policy · Terms of Service