Terms of Service

1. What Hubven is

Hubven is a booking tool for service businesses in the Dominican Republic. The owner manages their business, schedule, services and staff, and their customers book from the browser, without downloading anything or creating an account.

Hubven is a technology intermediary: it doesn’t provide the services each business offers and isn’t responsible for them. The relationship regarding the booked service is between the business and its customer.

Hubven doesn’t process payments. If a business asks for a deposit or a customer has an outstanding fine with it, the customer transfers directly to the business’s account; Hubven only stores the image of the receipt so the business can review it.

Hubven is a service operated by Anell Román Guerrero Sosa, San Juan de la Maguana, Dominican Republic. In these Terms, “Hubven”, “we” and “us” refer to that person.

2. Who can use it

You must be at least 18 years old to create an account or book an appointment. If you create an account for a business, you state that you are authorized to act on its behalf.

3. Account and password

You sign up with your email and a password. You are responsible for keeping your details accurate, keeping your password secret, and everything done from your account. If you think someone else has accessed your account, change your password and write to us.

4. Acceptable use

You may not use Hubven to:

• Carry out illegal activities or fraud, or impersonate another person.
• Send spam or unsolicited advertising using contact details you obtain through Hubven.
• Try to access accounts or data that aren’t yours, or disrupt the service.
• Copy, resell or reverse-engineer the service.
• Post content that infringes other people’s rights.

5. User content and reviews

Owners upload content (photos, descriptions, service and staff names) and customers can leave a review after a completed appointment. Each person is responsible for what they post. Content remains the property of whoever uploads it; by uploading it, you allow us to display it within Hubven.

It is forbidden to post:

• Offensive content, such as insults, threats or discriminatory messages.
• False or misleading content.
• Illegal content or content that infringes third-party rights.
• Other people’s personal data, such as phone numbers, addresses or documents.
• Spam or advertising.

Hubven has zero tolerance for this content and for whoever posts it.

What the owner can do. They can delete reviews of their business (and that person won’t be able to leave another one) and report them to Hubven from the app, with the “Reportar a Hubven” (Report to Hubven) option.

What Hubven does. Reports reach us at contacto@hubvenrd.com. We review each one manually and reply within 24 hours. We may remove content that breaches these Terms and limit, suspend or close the accounts responsible.

If you are not the owner. To report a review or any other content, write to us at contacto@hubvenrd.com with the link to the page and the content you want to report.

6. The business’s customer data

The data customers leave when booking is for the business to manage its appointments. The business decides how to use it and is responsible for doing so lawfully. Hubven handles it on the business’s behalf to provide the service, as explained in the Privacy Policy.

By booking an appointment, the customer agrees that the business may contact them, from its own WhatsApp or through the channel the customer provided, to confirm, cancel or manage that appointment. Hubven doesn’t send WhatsApp messages.

7. Service availability

We work to keep Hubven available, but we don’t guarantee it will run without interruptions or errors. There may be pauses for maintenance, updates or failures at our providers.

8. Plans and payments

Hubven’s current prices are published at hubvenrd.com/precios.

The iPhone app doesn’t sell plans or process payments.

9. Account suspension and deletion

We may suspend or close an account that breaches these Terms, especially in cases of fraud, abuse or forbidden content. When reasonable, we will notify you first.

You can delete your account at any time from the app, under Settings → Eliminar mi cuenta (Delete my account). It is immediate and irreversible: your account, your business and its data are deleted, as detailed in the Privacy Policy and on the Support page.

10. Limitation of liability

To the extent permitted by law, Hubven is provided “as is”. We are not liable for indirect damages, such as loss of income, customers or data, nor for the services, prices, cancellations or payments agreed between a business and its customers.

If we were nonetheless liable to a business, our total liability will not exceed what that business paid us in the 3 months before the claim.

Nothing in these Terms limits rights the law grants you that cannot be waived.

11. Governing law and jurisdiction

These Terms are governed by the laws of the Dominican Republic. Any dispute will be submitted to the courts of San Juan de la Maguana, Dominican Republic.

12. iPhone app

The Hubven iPhone app is the same owner dashboard, inside an app. These Terms are an agreement between you and Hubven, not with Apple. Apple is not a party to these Terms and is not responsible for the app, its content, or its support or maintenance: support is provided by Hubven, on the Support page.

The iPhone app doesn’t sell or charge for anything. Its use is also governed by the App Store’s usage rules.

13. Changes and effective date

These Terms are effective as of October 21, 2026. If we change them, we will post the new version on this page with its date and, if the change is important, we will notify owners by email. If you keep using Hubven after the change, you accept the new version.

14. Contact

Write to us at contacto@hubvenrd.com or on WhatsApp at +1 (809) 836-0456.